Our Team

Each ice cream flavour at Moo Shu is thoughtfully dreamed up and made in small batches. We love to collaborate with Ottawa's talented farmers, brewers, jam makers and roasters, to name a few, offering flavours that are memorable in their novelty, nostalgia, and ability to highlight our local ecology.

We also work hard to treat our customers with enthusiasm and care that you won't find anywhere else. We put our hearts into creating one-of-kind small-batch ice cream and we are equally committed to creating the most supportive and inclusive work environment in the industry. Our Mooshie family is just that, family! We are always working to enhance the happiness, fulfillment, and health of our Mooshies by providing paid sick leave, leadership training, social gatherings, benefits for full-time staff and of course, all the ice cream!

At Moo Shu Ice Cream, we believe in investing in our people. For all our roles, specific experience is preferred but not necessarily required. Show us that your values are aligned with our culture, meaning that you:

  • are an optimist and a team player
  • have self-discipline and strong work ethic
  • are a proactive and quick learner who is adaptable to change
  • value kindness to people and the environment
  • have passions in life, particularly in food

If that sounds like you, apply to any of the following openings by email to hiring@mooshuicecream.com. Be sure to tell us which position(s) you'd like to apply for!

 

Shift Leader

(full-time, year-round)

In a nutshell: Make each shift as smooth as it can be for the whole team!

Shift Leaders in our store are responsible for keeping service running smoothly for both scoopers and customers. With a big picture of peak hours, to-do lists and ice cream turnover, they anticipate and delegate tasks while leading by example. Shift Leaders set the tone of warmth and efficiency during their shifts and help to make sure other scooping staff are working well, having fun and providing great service. Potential management opportunities in the future with this role.

Responsibilities:

  • Support Store Ops Manager in creating & maintaining store ops systems
  • Consolidate and delegate daily tasks & breaks
  • Train, monitor, encourage, and correct staff with awareness and attention to detail
  • Be a good role model for positive work culture

Requirements:

  • Able to work on your feet for 6-9 hours with energy and warmth
  • Able to work evenings and weekends

Preferred:

  • Previous food or retail experience
  • Food handler certification
  • Leadership/Management experience
  • Comfortable with digital admin technology (web & phone apps)

We proudly offer the following benefits:

  • Salary position option with 2 weeks paid vacation
  • 10 paid sick days
  • 20% staff discount on food and merch
  • Health benefits including drug plan, dental, massage etc....
  • Professional development opportunities
  • Intimacy of small business
  • All the ice cream

SEASONAL SCOOPERS

(full-time & part-time, April until end of Sept.)

In a nutshell: Deliver memorable ice cream experiences to our customers with exceptional and fun service.

Our seasonal scoopers are the face of our little ice cream shop. They are the first impression, the ice cream educators and whisperers, the cone crafters, and chocolate dippers. With all the unexpected flavours we offer, our scoopers make even unfamiliar ingredients and combinations exciting and approachable to everyone through their stellar product knowledge. They celebrate the local produce that goes into our ice creams and help customers gain an even deeper appreciation for all that Ottawa has to offer. With patient explanations, ample samples, and tailored suggestions, our scoopers help each customer walk away with something they love.

Responsibilities:

  • Create and maintain a tidy and welcoming shop that is inclusive and fun for our whole community (good tunes!)
  • Provide excellent service by directing customer flow, having thorough knowledge of our products, and making beautiful scoops of ice cream
  • Make waffle cones and keep ingredients, supplies, and other shop items well stocked
  • Prepare packaging for ice cream, ice cream treats, and waffle cone chips
  • Conduct end-of-day duties such as cleaning and counting cash

Requirements:

  • Able to work on your feet for 5-9 hours with energy and warmth
  • Able to work evenings and weekends

Preferred:

  • Previous food or retail experience
  • Food handler certification

We proudly offer the following benefits:

  • Up to 4 - 10 paid sick days (depending on hours)
  • 20% staff discount on food and merch
  • Professional development opportunities
  • A fun summer job in an intimate small business
  • All the ice cream!


CULINARY STAFF

(full-time/part-time/year-round/seasonal)

In a nutshell: Help create some of the most exciting and memorable ice cream in Ottawa

Our culinary team makes all our ice cream batch-by-batch all from scratch, no pre-made product from a bag here! In our bustling kitchen, daily activities include prepping fruits and vegetables, cooking ice cream, prepping and baking mix-ins, churning ice cream, packing pints, making ice cream bars and sandwiches, and maintaining our inventory of ice cream and ingredients. As a collaborative small business, everyone in the team will have plenty of opportunities to contribute to new flavours and product ideas.

Responsibilities:

  • Cook and churn ice cream batch-by-batch
  • Create ice cream treats such as dipped bars and sandwiches
  • Prepare mix-ins for ice cream (includes baking)
  • Process and preserve fresh produce for ice creams and treats
  • Dishwashing and general kitchen cleaning

Requirements:

  • Able to work on your feet for 5-10 hours with energy and warmth
  • Able to maintain an organized and tidy workspace

Preferred:

  • Previous professional kitchen experience
  • Food handlers certificate
  • Particular knowledge in fermentation, preservation, sustainable, plant-based, local & seasonal, and/or under-represented cuisines

We proudly offer the following benefits:

  • Salary position option with 2 weeks paid vacation and benefits (for full-time year-round)
  • 4 - 10 paid sick days (depending on hours)
  • 20% staff discount on food and merch
  • Professional development opportunities
  • Creative and intimate small business culture
  • All the ice cream